I recently booked a flight to America via Expedia. They had an option to buy travel insurance to cover ‘Cancellation, Medical, & Other‘. So when I had to cancel the flight I was relieved that I had paid the extra 40 pounds for the the policy. Not for very long…
It turns out that the small print limits it to very specific medical cases. It is in the realms of small print (who honestly is able to read all the small print and is it reasonable to expect your customers to have to). So it seems Cancellation is a very misleading term. I’ve been using Expedia for 10 years now but I am afraid they have lost a customer as a result. Does anyone have any recommendations of better services?
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