At IDRsolutions we are big fans of Fog Creek’s FogBugz issue tracking software. We find it has just the right balance of simplicity and features for us – allowing us to focus on the job of developing our own software and supporting our users.
One of my favourite features in FogBugz is that a case always belongs to ONLY one person. Once a case is owned by a group it becomes no-ones responsibility, but if the case is mine, it clearly belongs to me.
However, it is also very useful to be able to notify other FogBugz users about updates, ask for advice, etc. FogBugz has the option to notify users. We had been using the unassigned virtual user to achieve this. It turns out this is a ‘feature’ of a bug which Fog Creek have fixed in the latest release. So unassigned no longer gets emails.
So this is the correct way to do it (which still works)…..
If you have lots of users, it becomes a real pain to notify each one separately. But you can have one user which you notify.
Allusers is actually a virtual user. So the user cannot login but you can notify them and setup an email address. So we have created a email which we send to multiple addresses.
There is no cost to creating a virtual user so you can create as many as you need. This makes it very easy to alert lots of people to a single case (support for example to update your support team about something they need to know, all for everyone in the company, billing, etc).
Virtual users are one of the really useful tricks in FogBugz. Do you have a favourite feature of tip?