Bethan Palmer Bethan is a Java developer and a Java Champion. She has spoken at conferences including JavaOne/Code One, DevFest and NetBeans days. She has a degree in English Literature.

Announcing our new support site

45 sec read

Here at IDRsolutions we have been working on improving how we provide support to our customers. One of the ways we have done this is we have created a new support site.

support site

The idea is to have all the information that you need to use our products in one place. A key requirement was to make it as easy to navigate as possible.

We have split the site into product categories, making it easy to click through to find the information you need. Each product is then split into categories:

html support page

Tutorials show you how to use all the different aspects of software, often with example code.

Documents are files with factual information, such as links to the Javadocs for key classes, lists of additional jars needed etc.

Announcements list all the monthly release notes for the product.

FAQs list the most commonly asked questions from our customers.

Articles can be commented on so if you have any questions let us know there.

We have also taken the opportunity to make sure that all our documentation is up to date. The articles are designed to be simply laid out and easy to follow:

 

We hope you find the new support site useful and easy to use. Any feedback is welcome in the comments below.



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Bethan Palmer Bethan is a Java developer and a Java Champion. She has spoken at conferences including JavaOne/Code One, DevFest and NetBeans days. She has a degree in English Literature.

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