This year at IDRsolutions we have been looking for ways we can improve our customer service. One of our key objectives was to standardise how we work and have a consistent way of providing high quality service to our customers and potential customers. We now have four separate and distinct areas: Sales Support Issue Tracking Management…
A comparison of three Help Desks This year at IDRsolutions we had decided that we wanted to improve our sales operation and the way in which we communicate and provide support to our customers. So far we have moved our sales operation to be using Close.io and my colleague Bethan wrote a brilliant article on…
Support and the way it is being provided to customers has been evolving over the last few years. Previously support may have been done via support forums and various bug tracking tools. Although these are still around, companies are moving towards new technologies like service desk and help desks. What is a Service Desk? A…
This year at IDRsolutions we decided that we wanted to improve our sales operation. Our aims were to: make it easier for potential customers to get the information they need make it easier for existing customers to renew their contracts make it easier to standardise how we all work and share best practice improve the…
It’s been 4 months since we decided to start using JIRA to track bugs in the development of our software library. Here’s a quick rundown on how we use it, and what we think of it… Dashboards These are a simple way to aggregate all the important information, and provide an overview of what’s been…
