Customer Service

Introducing our new Japanese distributor

At IDRsolutions, we are always looking for ways to improve the service we can provide to our clients. One of the things we are...
Mark Stephens
1 min read

Announcing our new support site

Here at IDRsolutions we have been working on improving how we provide support to our customers. One of the ways we have done this...
Bethan Palmer
53 sec read

The 4 tools we chose to give our customers…

This year at IDRsolutions we have been looking for ways we can improve our customer service. One of our key objectives was to standardise how...
Bethan Palmer
1 min read

A comparison of 3 online Help Desks

A comparison of three Help Desks This year at IDRsolutions we had decided that we wanted to improve our sales operation and the way...
Sophia Matarazzo
3 min read

Using Zendesk or Jira Service Desk to provide customer…

Support and the way it is being provided to customers has been evolving over the last few years. Previously support may have been done...
Zain
2 min read