Customer Service

Why we use Zendesk for customer support

Providing our customers with support is a key focus at IDRsolutions, and as time progresses keeping track of all the various bugs/issues and questions...
Daniel Warren
2 min read

Introducing our new Japanese distributor

At IDRsolutions, we are always looking for ways to improve the service we can provide to our clients. One of the things we are...
Mark Stephens
56 sec read

Using JIRA as a bug tracking tool

It’s been 4 months since we decided to start using JIRA to track bugs in the development of our software library. Here’s a quick...
Rob
2 min read