Customer Service

Why we use Zendesk for customer support

Providing our customers with support is a key focus at IDRsolutions, and as time progresses keeping track of all the various bugs/issues and questions...
Daniel Warren
2 min read

Why we will be switching to Hubspot for our…

Recently we decided to switch to Hubspot to manage our sales operation. We wanted to make it simple for customers to get the sales...
Bethan Palmer
1 min read

Introducing our new Japanese distributor

At IDRsolutions, we are always looking for ways to improve the service we can provide to our clients. One of the things we are...
Mark Stephens
56 sec read

Announcing our new support site

Here at IDRsolutions we have been working on improving how we provide support to our customers. One of the ways we have done this...
Bethan Palmer
45 sec read

The 4 tools we chose to give our customers…

This year at IDRsolutions we have been looking for ways we can improve our customer service. One of our key objectives was to standardise how...
Bethan Palmer
1 min read