Customer Service

How we have used close.io to improve our sales…

This year at IDRsolutions we decided that we wanted to improve our sales operation. Our aims were to: make it easier for potential customers...
Bethan Palmer
1 min read

Using JIRA as a bug tracking tool

It’s been 4 months since we decided to start using JIRA to track bugs in the development of our software library. Here’s a quick...
Rob
2 min read

How we have revamped our support in 2017

Over there last 12 months, we have been taking a long, hard look at how we handle our customer support. We now have a...
Mark Stephens
1 min read