customer service

Using Zendesk or Jira Service Desk to provide customer…

Support and the way it is being provided to customers has been evolving over the last few years. Previously support may have been done...
Zain
2 min read

How we have used close.io to improve our sales…

This year at IDRsolutions we decided that we wanted to improve our sales operation. Our aims were to: make it easier for potential customers...
Bethan Palmer
1 min read

Using JIRA as a bug tracking tool

It’s been 4 months since we decided to start using JIRA to track bugs in the development of our software library. Here’s a quick...
Rob
2 min read

How we have revamped our support in 2017

Over there last 12 months, we have been taking a long, hard look at how we handle our customer support. We now have a...
Mark Stephens
55 sec read