support desk Archives - Java PDF Blog

Announcing our new support site

Here at IDRsolutions we have been working on improving how we provide support to our customers. One of the ways we have done this is we have created a new support site. The idea is to have all the information that you need to use our products in one place. A key requirement was to…

January 2, 2018

Customer Service GuideNo commentsBethan Palmer

Using Zendesk or Jira Service Desk to provide customer support

Support and the way it is being provided to customers has been evolving over the last few years. Previously support may have been done via support forums and various bug tracking tools. Although these are still around, companies are moving towards new technologies like service desk and help desks. What is a Service Desk? A…

July 20, 2017

Customer Service OpinionNo commentsZain

Tag Archives: support desk

Announcing our new support site

Using Zendesk or Jira Service Desk to provide customer support

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