Support is when you are able to receive help or advice on a subject which is relevant.
Support and the way it is being provided to customers has been evolving over the last few years. Previously support may have been done via support forums and various bug tracking tools. Although these are still around, companies are moving towards new technologies like service desk and help desks. What is a Service Desk? A…
Over there last 12 months, we have been taking a long, hard look at how we handle our customer support. We now have a porfolio of different products (which will continue to expand over the next 12 months) and our traditional JPedal users generally have slightly different needs to clients using our PDF to HTML5…
We are always looking for ways to improve support and documentation for our users. So you will see 2 new changes this week. Support We have used the support forums built into Fogbugz. This integrates really nicely with our issue tracking software but it does not seem to get any developments from FogCreek software and is…
The annual fee we charge for support site licenses has remained unchanged for 5 years so it will be going up from 180 US dollars from 200 US dollars. If you have a site license and wish to do renewal at the old rate before 1st February, contact us and we will arrange to extend…
The quality of documentation and tools in an area of software development has an incredible impact on us developers. They both influence how fast we can work, the quality of the software we write, and even how we feel about our work. I’ve recently been working on adding some support for hinting into our TrueType…
