customer service

Introducing our new Japanese distributor

At IDRsolutions, we are always looking for ways to improve the service we can provide to our clients. One of the things we are...
Mark Stephens
1 min read

A comparison of 3 online Help Desks

A comparison of three Help Desks This year at IDRsolutions we had decided that we wanted to improve our sales operation and the way...
Sophia Matarazzo
3 min read

Using Zendesk or Jira Service Desk to provide customer…

Support and the way it is being provided to customers has been evolving over the last few years. Previously support may have been done...
Zain
2 min read

How we have used close.io to improve our sales…

This year at IDRsolutions we decided that we wanted to improve our sales operation. Our aims were to: make it easier for potential customers...
Bethan Palmer
1 min read

Using JIRA as a bug tracking tool

It’s been 4 months since we decided to start using JIRA to track bugs in the development of our software library. Here’s a quick...
Rob
2 min read