Bethan is a Java developer at IDR Solutions and was a speaker at JavaOne 2016. She has a degree in English Literature and in her spare time enjoys sports including running and handball.
IDRsolutions was one of the early UK customers of HubSpot. So we were particularly interested when Dan Lyons published the controversial but excellent book Disrupted about his time working there. It is always interesting to read books that feature people you have spoken to in real life. As well as being a humorous take on working in a…
Here at IDRsolutions we are always looking for new things to read. Recently we have read lots of books and blogs that we found especially interesting and informative. We thought it would be useful to share these with you in case you are stuck for something to read over the summer. So this month we will…
This year at IDRsolutions we have been looking for ways we can improve our customer service. One of our key objectives was to standardise how we work and have a consistent way of providing high quality service to our customers and potential customers. We now have four separate and distinct areas: Sales Support Issue Tracking Management…
This week we have a new team member joining us at IDRsolutions. One of the first things we needed to explain to him was how we use Basecamp, as it has become central to how we manage and communicate. I thought it would be useful to answer some of the questions he asked us about…
This year at IDRsolutions we decided that we wanted to improve our sales operation. Our aims were to: make it easier for potential customers to get the information they need make it easier for existing customers to renew their contracts make it easier to standardise how we all work and share best practice improve the…
