Recently, I started following Signal v. Noise on Medium. Signal v. Noise is (to quote the blog directly) “Strong opinions and shared thoughts on design, business, and tech. By the makers (and friends) of Basecamp“. One of my favourite things about it is that many of the posts can be read in 5 minutes –…
IDRsolutions was one of the early UK customers of HubSpot. So we were particularly interested when Dan Lyons published the controversial but excellent book Disrupted about his time working there. It is always interesting to read books that feature people you have spoken to in real life. As well as being a humorous take on working in a…
Here at IDRsolutions we are always looking for new things to read. Recently we have read lots of books and blogs that we found especially interesting and informative. We thought it would be useful to share these with you in case you are stuck for something to read over the summer. So this month we will…
This year at IDRsolutions we have been looking for ways we can improve our customer service. One of our key objectives was to standardise how we work and have a consistent way of providing high quality service to our customers and potential customers. We now have four separate and distinct areas: Sales Support Issue Tracking Management…
A comparison of three Help Desks This year at IDRsolutions we had decided that we wanted to improve our sales operation and the way in which we communicate and provide support to our customers. So far we have moved our sales operation to be using Close.io and my colleague Bethan wrote a brilliant article on…
